1. Shipping
We will use Kuroneko Yamato's Cool Takkyubin for shipping. The flat rate is 1,500 yen, but if it exceeds the amount depending on the purchase amount or delivery area, we may charge you separately after receiving your order.
2. About delivery
Since green bamboo contains water, it is packed in newspaper and shipped in a cardboard box.
It will be delivered by cool mail to prevent problems such as mold.
3. About shipping date
It will be logged and processed after you place an order, and it will also be affected by the weather, etc.
It may take 1 to 2 weeks to ship.
4. Payment
After contacting your order, we will show you the total amount including shipping fee.
Please pay by wire transfer.
Once payment is confirmed, we will proceed with preparations for shipping.
6. Receipt
If necessary, please indicate so when ordering.
In that case, please also indicate the shipping address of the receipt.
7. About the delivery note
"Purchase statement (delivery note)" is enclosed in the package and delivered.
8. What to do if delivery is not possible due to the absence of the customer or if the product is refused to be received
The storage period is one week, and if you request reshipment during that period, the freight will be borne by the customer (payment of freight).
If you do not receive the item after the storage period at our company, your order for the item will be invalid and you have waived the ownership of the item.
In addition, please note that we cannot refund the price you paid.
9. Cancellation
<If the customer wishes to cancel>
In principle, it is not possible to cancel an order after it has been processed.
If you contact us before processing, we will ask you to cancel. Please contact us by phone as soon as possible.
* Please check by phone.
<When canceling from us>
When it is judged that it is difficult to obtain high quality bamboo material that meets our regulations
We may send you an email (or call you) to confirm the processing method.
If you do not reply or contact us within 10 days after contacting us by confirmation email (or phone), your order will be cancelled.
10. About returns
Aotake is a "plant" and because of its "raw" product characteristics, we cannot accept returns or exchanges other than quality defects.
If you have any problems with the product, please let us know within one week after the product arrives.
Please note that we may not be able to respond if you exceed that limit.
We will not accept returns if the item is returned without prior notice. Please be sure to contact us before returning.
If the product is unilaterally destroyed without contact due to a defect, the customer shall waive the ownership of the product at his / her own discretion, and we cannot take any responsibility or response. Please note that.
11. Product standards, unit price, shipping date, etc.
It may be revised or changed without notice. Thank you for your understanding in advance.
12. Other
We may send information emails such as bargain information to customers who have purchased. Thank you for your understanding in advance.